YMC lunch webinar: How to resolve management disputes in accounting industry and workplace - conflict handling and mediation skills​​ (Live webinar)

Calling for management staff members of accounting firms and corporates who are responsible for the daily management of internal staff or clients! Join our webinar designed to enhance your management skills and ability to effectively resolve workplace disputes.

Participants will learn essential techniques, including mediation analysis and reasoning to resolve various kinds of disputes or complaints effectively.

During the webinar, you will:

• Acquire skills in the management of internal staff/external clients at the workplace;
• Reinforce your skills in engaging with internal staff/external clients, enabling you to handle potential conflicts and complaints effectively;
• Learn to maintain a positive attitude when handling challenging complaints and demanding situations;
• Adopt a problem-solving mindset in managing difficult complaints;
• Be equipped with necessary mediation, communication and soft skills to manage the day-to-day operations effectively; and
• Maximize the chance of achieving conflict resolution.