Event Information
Event code ACPD19011801 Closed Language English
Event name Customer KPIs (Free course)
Enrolment restrictions For Members Only CPD hours 1.00
Competency Management Accounting and Reporting Sub-Competency Project/ cost management and evaluation,Planning, forecasting and budgetary control
Contact 2287 7435
Description

Enrolment

Course details

Customers and clients are crucial to almost any business, so it is important to know how satisfied they are and whether they are continuing to use your products or services. This course identifies some of the most important customer KPIs and then establishes the framework, tools and knowledge you need to analyse and improve performance in the customer-facing areas of your organisation.
Event Date
Date / Time CPD hours
16 Jan 2019 1.00
Fee Information
Type Fee (HKD)
Enrolment Member 0.00
Student 0.00
Full Hot and limited seat Promotion
Closed e-Learning Continuing Education Fund
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